RGU Information

RGU Information (Revenue Generating Unit)

Unitymedia Operating Statistics Summary

  As of and for the three months ended December 31,
 

2016

2015

 Footprint
Homes Passed 1

12,894,500

12,763,800
Two-­way Homes Passed 2 12,767,100
12,556,500
Subscribers (RGUs)
Basic Video 3
4,822,900
5,003,800
Enhanced Video 4
1,582,800
1,497,100
Total Video 6,405,700
6,500,900
Internet 5
3,325,600
3,106,200
Telephony 6
3,107,700
2,911,600
Total RGUs
12,839,000
12,518,700
 Q4 Organic RGU Net Additions (Losses)
Basic Video
(42,900)
(48,600)
Enhanced Video
18,500
34,700
Total Video (24,400)
(13,900)
Internet
62,100
61,600
Telephony
60,300
46,100
Total organic RGU Net Additions 98,000
93,800
 Penetration
Enhanced Video Subscribers as % of Total Video Subscribers 7 24.7 %
23.0 %
Internet as % of Two-­way Homes Passed 8 26.0 %
24.7 %
Telephony as % of Two-­way Homes Passed 8 24.3 %
23.2 %
 Customer Relationships
Customer Relationships 9 7,162,200
7,144,700
Organic Customer Relationship Net Additions 5,200
10,400
RGUs per Customer Relationship 1.79
1.75
 Customer Bundling
Single-Play 54.3 %
57.4 %
Double-Play 12.0 %
10.1 %
Triple-Play 33.7 %
32.5 %
 Mobile Subscribers10
Total Mobile subscribers 353,100
355,500
Q4 organic Mobile net additions losses (3,300)
5,800
 
 

Footnotes

(1) Homes Passed are homes, residential multiple dwelling units or commercial units that can be connected to our networks without materially extending the distribution plant, except for DTH and Multi-channel Multipoint (“microwave”) Distribution System (“MMDS”) homes. Our Homes Passed counts are based on census data that can change based on either revisions to the data or from new census results.
(2) Two-way Homes Passed are Homes Passed by those sections of our networks that are technologically capable of providing two-way services, including video, internet and telephony services.

(3) Basic Video Subscriber is a home, residential multiple dwelling unit or commercial unit that receives our video service over our broadband network either via an analog video signal or via a digital video signal without subscribing to any recurring monthly service that requires the use of encryption-enabling technology. Encryption-enabling technology includes smart cards, or other integrated or virtual technologies that we use to provide our enhanced service offerings. With the exception of RGUs that we count on an EBU basis, we count RGUs on a unique premises basis. In other words, a subscriber with multiple outlets in one premises is counted as one RGU and a subscriber with two homes and a subscription to our video service at each home is counted as two RGUs.

(4) Enhanced Video Subscriber is a home, residential multiple dwelling unit or commercial unit that receives our video service over our broadband network or through a partner network via a digital video signal while subscribing to any recurring monthly service that requires the use of encryption-enabling technology. Enhanced Video Subscribers that are not counted on an EBU basis are counted on a unique premises basis. For example, a subscriber with one or more set-top boxes that receives our video service in one premises is generally counted as just one subscriber. An Enhanced Video Subscriber is not counted as a Basic Video Subscriber. As we migrate customers from basic to enhanced video services, we report a decrease in our Basic Video Subscribers equal to the increase in our Enhanced Video Subscribers.

(5) Internet Subscriber is a home, residential multiple dwelling unit or commercial unit that receives internet services over our networks, or that we service through a partner network. Our Internet Subscribers do not include customers that receive services from dial-up connections.

(6) Telephony Subscriber is a home, residential multiple dwelling unit or commercial unit that receives voice services over our networks, or that we service through a partner network. Telephony Subscribers exclude mobile telephony subscribers.

(7) Enhanced video penetration is calculated by dividing the number of enhanced video RGUs by the total number of basic and enhanced video RGUs.

(8) Telephony and broadband penetration is calculated by dividing the number of telephony RGUs and broadband RGUs, respectively, by the total 2-way homes passed.

(9) Customer Relationships are the number of customers who receive at least one of our video, internet or telephony services that we count as Revenue Generating Units (“RGUs”), without regard to which or to how many services they subscribe. To the extent that RGU counts include equivalent billing unit (“EBU”) adjustments, we reflect corresponding adjustments to our Customer Relationship counts. Customer Relationships generally are counted on a unique premises basis. Accordingly, if an individual receives our services in two premises (e.g., a primary home and a vacation home), that individual generally will count as two Customer Relationships. We exclude mobile customers from Customer Relationships.

(10) Our mobile subscriber count represents the number of active subscriber identification module (“SIM”) cards in service rather than services provided. For example, if a mobile subscriber has both a data and voice plan on a smartphone this would equate to one mobile subscriber. Alternatively, a subscriber who has a voice and data plan for a mobile handset and a data plan for a laptop (via a dongle) would be counted as two mobile subscribers. Customers who do not pay a recurring monthly fee are excluded from our mobile telephony subscriber counts after periods of inactivity ranging from 30 to 90 days, based on industry standards within the respective country.